This is how a CRM 2011 file menu look like on one of my customer's CRM system. Missing menu items and sometimes wrong translations of dialog contents at the wrong spot gave me headaches for quite some time. After trial and error I checked the patch level of their system. CRM Server was on UR 15 but the Dutch language pack was on UR6 causing such trouble. After installing the Dutch MUI UR 15 language pack update it worked like as it should. Lessions learned: Always check and keep customers patch level of server and language packs on the same level.
Bringing code to life is a developer's daily task to fulfill.