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CRM 2013: Email Router Configuration Manager: the caller was not authenticated by the service error

Today I tried to set up the email router for one of our customers.
I opened the email router configuration manager and tried to load the data in the last step / last tab.

I failed with a message "The caller was not authenticated by the service".

Very annoying... but after googeling a while I found multiple posts that mention an issue with the Windows loopback check.

Following the lines below resolved it without an issue:

To specify the host names that are mapped to the loopback address and can connect to Web sites on your computer, follow these steps:
  1. Click Start, click Run, type regedit, and then click OK.
  2. In Registry Editor, locate and then click the following registry key:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\MSV1_0
  3. Right-click MSV1_0, point to New, and then click Multi-String Value.
  4. Type BackConnectionHostNames, and then press ENTER.
  5. Right-click BackConnectionHostNames, and then click Modify.
  6. In the Value data box, type the host name or the host names for the sites that are on the local computer, and then click OK.
  7. Quit Registry Editor, and then restart the IISAdmin Service.
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Comments

  1. RobMOctober 26, 2015 at 3:54 PM

    In the Value data box, type the host name or the host names for the sites that are on the local computer, and then click OK

    what do you mean? the UNC of the CRM server or the name of the website? If the last: inc https://? So something like https://crm.site.com/live?

    ReplyDelete
  2. Andreas CieslikDecember 2, 2015 at 11:06 AM

    Only the CRM Server host name or host header e.g. mycrm.site.com

    ReplyDelete

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