The Outlook CRM add-in includes the diagnostics tool. This allows various configuration options. For some cases it might be useful to deactivate the Outlook Synchronization. Usually, this tool is installed in this path: C:\Program Files\Microsoft Dynamics CRM\Client\res\web\bin you can open the tool from command line if you want: Microsoft.Crm.Outlook.Diagnostics.exe If you want to configure multiple machines or use policies to deactivate synchronziation you can also use a registry key for that: The key you want to look for is “ RunOutlookScheduledSync ” or “ RunOfflineScheduledSync ” if you use offline functionality. Setting to 0 (zero) disables it. Setting to 1 enables this feature. Remark: Replace ORG_ID with your actual organization id. Create Windows Registry deactivate.reg file for deactivation of sync: Windows Registry Editor Version 5.00 [HKEY_CURRENT_USER\SOFTWARE\Microsoft\MSCRMClient\{ORG_ID}] "RunOutlookScheduledSync"=dword:
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